Refund policy

Thank you for your purchase! We take pride in providing high-quality massage candles and want to ensure your satisfaction. Please read our refund and return policy carefully before making a purchase.

Returns & Refunds
We accept returns and issue refunds only under the following conditions:

  • You must request a return or refund within 7 days of delivery.

  • The item must be unused, in its original packaging, and in the same condition that you received it.

  • Proof of purchase (receipt or order confirmation) is required.

How to Initiate a Return or Refund
To request a return or refund, please email beegoldenradiance@outlook.com with the following information:

  1. Your full name and order number.

  2. A detailed reason for the return.

  3. Photos of the item and packaging (if applicable).

Once your request is reviewed, we will provide return instructions if applicable. Customers are responsible for return shipping costs.

Non-Returnable & Non-Refundable Items
We do not accept returns or issue refunds for:

  • Used or partially burned candles.

  • Items damaged due to improper use.

  • Sale or clearance items.

  • Custom or personalized orders.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will assess the issue and offer a replacement or refund as necessary.

Processing Time

  • Approved refunds will be processed within 5-7 business days and credited to your original payment method.

  • Approved returns will be processed once we receive and inspect the item.

If you have any questions, please contact us at beegoldenradiance@outlook.com.

Thank you for supporting our business!